Orders:

Orders may be placed online at https://eklexic.com at any time.

 

Order Fulfillment: 

All orders are made to order in the US. All orders do not go into production without full advance payment by the customer. 

Orders take between 1- 7 days to produce and ship. EVEN WHEN OVERNIGHT SHIPPING IS SELECTED AS THE SHIP METHOD. Should you need your order before then - you may be able to rush your order for an additional fee of $30. You can note your rush request in the comments section of the order and your credit card will be charged accordingly should it be approved by a sales representative. 

Orders are shipped as soon as they are complete. 

Orders placed during holidays or when there is a high volume of orders can take longer that the allotted time window. A sales representative will always notify the customer if this is the case. 

 

Secure Payment:

We accept Visa, MasterCard, American Express, Discover & PayPal. We do not accept checks or money orders. Full payment is due before any order is processed and produced.  

 

Returns: 

ALL SALES ARE FINAL. We do not provide refunds on any styles. We accept exchanges and return requests for store credit only (this does not apply to fine jewelry). Store credits can not be combine with any sale, discount or promo codes.  To initiate a return please email info@eklexic.com and either provide the item you wish to exchange for or indicate you prefer a store credit. Items returned must be in new unused condition and returned it it original packaging. If the jewelry shows any signs of wear it will be returned to you. All returns must be initiated with in 14 days of the delivery date. 

If you purchased an eklexic piece from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any pieces not purchased directly from eklexic.com.   

All FINE Jewelry is FINAL SALE, this applies to All diamonds & 14k solid gold items. All Fine Jewelry is custom made & made to order. No exchanges or returns are accepted. 

The customer is responsible for the cost of a return.  Please save original packaging to make your return easier. We are a small, family run business, and cannot absorb the cost of both free outgoing and incoming freight. Thank you for understanding.

To initiate a refund please email info@eklexic.com.

Exchanges:

Some styles may be exchanged for a different style(s) at a 20% restocking fee within 14 days from the delivery date. The customer is responsible for all shipping costs when a style is exchanged. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Should you have a remaining balance after your exchange, this will be provided in the form of store credit.

Non-exchangeable items: Gift cards, Charms, Pendants, Lockets, & ALL EARRINGS.

To complete your exchange, we require a receipt or proof of purchase. 

Discount codes DO NOT apply to exchanged items.

 

Sale or Promotional Discounted items:

Only regular priced items may be exchanged, unfortunately sale or promotional discounted items cannot be exchanged. 

 

Product Maintenance:

On a case-by-case basis, eklexic will clean or repair a product that was ordered directly from ekelxic.com within 6 months of purchase. If your purchase is from over 6 months ago, repairs may still be made but there will be a fee depending on the work needed and condition of the item. 

If your piece has broken within 1 month of purchase - eklexic will either exchange your piece for a new one of the same style and color, or provide you with a store credit.

 

Site Information:

eklexic makes every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions- including after an order has been submitted- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product's listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products. 

 

Site Imagery:

As stated above, product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size. Also, be aware every computer monitor has different settings so color and size may vary. 

 

Promotions:

Any promotions offered by eklexic will state the time frame in which they can be used, along with any other limitations or excluded products. eklexic reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, eklexic has the right to cancel these orders and ban the usage of any further promotional material by such user. 

 

Disclaimer of Liability:

We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

By visiting this Web Site, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

 

Disclaimer of Warranty:

Except as expressly provided to the contrary in a writing by eklexic Inc. this Site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. eklexic Inc. disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site. eklexic Inc. does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. eklexic Inc. does not represent or warrant that our site or its servers are free of viruses or other harmful components.

 

Mobile Terms of Service

Eklexic Jewelry LLC

Last updated: March 11, 2022

The Eklexic Jewelry LLC mobile message service (the "Service") is operated by Eklexic Jewelry LLC (“Eklexic Jewelry LLC”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Eklexic Jewelry LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Eklexic Jewelry LLC through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Eklexic Jewelry LLC. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18883800936 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Eklexic Jewelry LLC mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18883800936 or email info@eklexic.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

Notice:

You agree that eklexic Inc. may modify these Terms of Service and any other policies on our Site at any time and that posting the modified Terms of Service or policies on our Site will constitute sufficient notice of such modification.

 

Termination: 

Notwithstanding any of these Terms and Services, eklexic Inc. reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site. As part of our ongoing commitment to ensure that your shopping experience with the Web Site is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

 

Contact Information:

General Inquiries - Customer Service - Order Inquiries:

info@eklexic.com

 

Press Inquiries:

For editorial requests please contact:

info@eklexic.com

 

Wholesale Inquiries:

wholesale@eklexic.com