Orders may be placed online at www.eklexic.com at any time.
All orders are made to order in the US. All orders do not go into production without full advance payment by the customer.
Orders take between 1- 7 days to produce and ship. Should you need your order before then- you may be able to rush your order for an additional fee of $30. You can note your rush request in the comments section of the order and your credit card will be charged accordingly should it be approved by a sales representative.
Orders are shipped as soon as they are complete.
Orders placed during holidays or when there is a high volume of orders can take longer that the allotted time window. A sales representative will always notify the customer if this is the case.
eklexic offers flat rate shipping. eklexic is not responsible for the delayed delivery of packages due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to eklexic for any of these reasons, you will be subject to paying for the re-shipment of your order.
USPS Priority shipping to addresses within the US is $8.
USPS Overnight is $30.
USPS International Shipping is $40.
Fedex International is $90.
All Fedex international shipments are sent the fastest option possible.
eklexic is not responsible for any additional taxes or duties associated with international deliveries. eklexic is not responsible for delayed delivery of packages due to customs or weather related issues.
We do not use customer provided shipping accounts.
We accept Visa, MasterCard, American Express, Discover & PayPal. We do not accept checks or money orders. Full payment is due before any order is processed and produced.
ALL SALES ARE FINAL. We do not take returns or provide refunds on any styles.
If you purchased an eklexic piece from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any pieces not purchased directly from eklexic.com.
Styles may be exchanged for a different style(s) at a 20% restocking fee within 30 days of purchase. The customer is responsible for all shipping costs when a style is exchanged. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Should you have a remaining balance after your exchange, this will be provided in the form of store credit.
Non-exchangeable items: Gift cards
To complete your exchange, we require a receipt or proof of purchase.
Sale or Promotional Discounted items:
Only regular priced items may be exchanged, unfortunately sale or promotional discounted items cannot be exchanged.
On a case-by-case basis, eklexic will polish (clean) or repair a product that was ordered directly from ekelxic.com within 6 months of purchase. If your purchase is from over 6 months ago, repairs may still be made but there will be a fee depending on the work needed and condition of the item.
If your piece has broken within 1 month of purchase - eklexic will either exchange your piece for a new one of the same style and color, or provide you with a store credit.
eklexic makes every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions- including after an order has been submitted- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product's listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products.
As stated above, product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size. Also, be aware every computer monitor has different settings so color and size may vary.
Any promotions offered by eklexic will state the time frame in which they can be used, along with any other limitations or excluded products. eklexic reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, eklexic has the right to cancel these orders and ban the usage of any further promotional material by such user.
Disclaimer of Liability:
We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
By visiting this Web Site, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
Disclaimer of Warranty:
Except as expressly provided to the contrary in a writing by eklexic Inc. this Site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. eklexic Inc. disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site. eklexic Inc. does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. eklexic Inc. does not represent or warrant that our site or its servers are free of viruses or other harmful components.
You agree that eklexic Inc. may modify these Terms of Service and any other policies on our Site at any time and that posting the modified Terms of Service or policies on our Site will constitute sufficient notice of such modification.
Notwithstanding any of these Terms and Services, eklexic Inc. reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site. As part of our ongoing commitment to ensure that your shopping experience with the Web Site is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
General Inquiries - Customer Service - Order Inquiries:
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