Shipping:

Orders take between 1- 7 days to produce and ship. EVEN WHEN OVERNIGHT SHIPPING IS SELECTED AS THE SHIP METHOD. Should you need your order before then - you may be able to rush your order for an additional fee of $30. You can note your rush request in the comments section of the order and your credit card will be charged accordingly should it be approved by a sales representative. 

Orders are shipped as soon as they are complete. 

Domestic:

  • USPS First Class Mail (Standard 4-8 business days) FREE
  • USPS Priority Mail (Express 2-3 business days) *rates are calculated at checkout
  • UPS Next Day (Express 1-2 business days) *rates are calculated at checkout

    *These are delivery time estimates provided by USPS and UPS. USPS and UPS do not guarantee delivery dates or times. 

     

    International: We ship all over the world utilizing a USPS & UPS carriers, international rates apply to all orders. We are not responsible for duties, taxes or other fees associated with international shipments and for any delays or other issues that may arise.

    eklexic is not responsible for the delayed delivery of packages due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to eklexic for any of these reasons, you will be subject to paying for the re-shipment of your order. 

    We do not use customer provided shipping accounts. 

    Fulfillment:

    • Orders placed Monday-Friday before 1:00 PM (PST) will be processed the same day and shipped within 2 business days unless something is out of stock.
    • Orders placed Monday-Friday after 1:00 PM (PST) will be processed the next business day and shipped the with in 2 business days after processing unless something is out of stock.
    • If you purchased an out of stock item you will be notified by email.
    • Orders placed Friday after 1:00 PM (PST) or over the weekend the order will be processed on Monday and shipped within 2 business days from that day.

    Return to Sender / Incorrect Address at the time of Purchase:

    If you place an order and you submit the wrong address at the time of purchase, please e-mail our customer service department info@ekelxic.com within 1 hour of purchase to guarantee that your request can be completed.

    All orders that are sent out with Free Shipping - that are returned to sender due to incorrect information on behalf of customer will incur a $11 re-shipping fee for Domestic orders.

    The eklexic team works hard to get your orders out as soon as possible. However, in the case of the customer entering a wrong address, the re-shipping fee will be the responsibility of the customer. 

    PACKAGE DELIVERED BUT NOT RECEIVED

    Eklexic is not responsible for packages that have been confirmed as delivered by the carrier, but not received. If after 21 days your package has still not been delivered please reach out to our customer service team for further investigation. 

    Contact Information:

    General Inquiries - Customer Service - Order Inquiries:

    info@eklexic.com