Help, care & sizing.
Find practical guidance for your jewelry and your order. Our published shipping and return policies contain the complete terms.
Orders & shipping
When will my order arrive?
Orders typically require 1–5 business days for production and processing before shipment. Free U.S. economy shipping has an estimated 5–11 business days in carrier transit. These are separate estimates and are not guaranteed.
Can I choose expedited shipping?
Expedited carrier options and rates are available at checkout. Choosing expedited shipping does not shorten the 1–5 business day production period. Rush Production may be available on request, subject to approval and an additional fee. See the details.
Do you ship internationally?
International options and rates are calculated at checkout. Duties, taxes, brokerage, and other destination charges are the customer’s responsibility. Read the international shipping terms.
Can I cancel or change an order?
Orders cannot be canceled or modified once placed. Review your items, sizes, address, and shipping method carefully before completing checkout. Read the order cancellation terms.
Exchanges & store credit
What is your return policy?
Eklexic does not offer refunds. Eligible merchandise may be returned for store credit or exchange when requested within 30 days of delivery. Items must be new, unworn, unused, and in their original packaging. Shipping fees and exclusions apply.
Fine jewelry, personalized or custom items, gift cards, and merchandise marked Final Sale are excluded. Read the complete return policy.
How do I request an exchange?
Email customersupport@eklexic.com with your order number, the item, and your requested replacement. Follow the return instructions provided by the team.
What if my order is incorrect or damaged?
For an incorrect item or a suspected manufacturing defect, contact customer support within seven calendar days of delivery. Include your order number, a description, and clear photographs of the item and packaging. Claims are reviewed individually. See the full terms and warranty exclusions.
Sizing & fit
How do I choose a ring size?
Professional sizing by a local jeweler is a useful starting point. Check the size options on the product page and contact customer support before ordering if you are unsure about the fit, especially for a wide band.
How do I measure for a bracelet?
Measure your wrist with a flexible measuring tape where you want the bracelet to sit. Compare that measurement with the length options and dimensions on the product page. Contact us for help choosing the fit you prefer.
Which necklace length should I choose?
Use a tape measure or a piece of string to check where your preferred length falls. Placement varies with your proportions and the necklace design. Compare with the available lengths on the product page before ordering.
Materials & jewelry care
What is the jewelry made from?
Our brass collection uses recycled brass, with gold or rhodium finish options depending on the piece. Other collections use different materials. Read the exact base metal, finish, dimensions, and available options on each product page.
How should I care for plated jewelry?
Remove plated pieces before swimming, bathing, and exercise. Avoid perfumes, lotions, oils, harsh cleaners, and polishing cloths. Gently wipe with a soft cloth and dry completely. Store pieces separately in a dry place.
Still need help? Contact our team.