Refund policy

Eklexic Jewelry LLC does not offer refunds. Eligible merchandise may be returned for merchandise store credit or exchange only, subject to the terms and conditions below. By placing an order with Eklexic Jewelry, you acknowledge that you have read, understood, and agree to this Refund Policy, which is incorporated into and forms part of our Terms of Service. Orders cannot be canceled or modified after they are placed. This includes changes to products, quantities, sizes, colors, shipping addresses, billing information, or shipping methods. If you no longer want an item, you must follow the return process described in this policy after delivery. Refunds, when applicable, are issued only under the return conditions stated below and do not constitute order cancellation. Refunds Eklexic Jewelry LLC does not offer refunds. Eligible returns are accepted for merchandise store credit or exchange only, subject to this Refund Policy. Original shipping charges, handling fees, rush production fees, exchange shipping fees, customs duties, brokerage fees, taxes, import fees, insurance fees, gift wrap fees, and any other third-party charges are non-refundable except where required by applicable law. Return Eligibility Return requests must be submitted within thirty (30) calendar days after the shipping carrier's recorded delivery date. To qualify for a return, merchandise must: • Be new, unworn, unused, and unaltered. • Be returned in its original packaging. • Be free from scratches, damage, perfume, lotions, cosmetics, deodorant, smoke, odors, pet hair, or any other signs of wear or use. • Be received by Eklexic Jewelry in resalable condition. • Comply with all requirements of this Refund Policy. All returned merchandise is subject to inspection by Eklexic Jewelry to determine compliance with this policy. Eklexic Jewelry reserves the right to refuse any return, exchange, merchandise store credit, replacement, or warranty request if merchandise does not comply with this policy or if fraud, abuse of this policy, excessive return activity, altered merchandise, or attempts to circumvent these policies are reasonably suspected. Merchandise that does not qualify may be returned to the customer at the customer's expense. Final Sale Items The following items are final sale and are not eligible for return, exchange, or merchandise store credit, except where required by applicable law: • Fine Jewelry • Personalized or custom-made items • Gift Cards • Items expressly marked Final Sale at the time of purchase Merchandise Store Credit Approved returns will receive merchandise store credit equal to the purchase price actually paid for the returned merchandise. Merchandise store credit: • Is non-transferable. • Has no cash value except where required by applicable law. • Cannot be redeemed for cash. • May not be purchased or sold. • May not be combined with promotional offers or discount codes unless expressly permitted by Eklexic Jewelry. Exchanges Exchanges are subject to product availability. If the replacement item costs more than the original purchase, the customer must pay the difference before shipment. If the replacement item costs less than the original purchase, the remaining balance will be issued as merchandise store credit. Customers are responsible for: • Return shipping costs. • The applicable exchange shipping fee. unless the exchange results from an incorrect shipment or a confirmed manufacturing defect. Return Shipping Customers are responsible for all costs associated with returning merchandise. Returns must be shipped using a carrier that provides tracking and insurance appropriate for the value of the shipment. Customers are responsible for packaging returned merchandise in a manner reasonably sufficient to prevent damage during transit. The customer bears all risk of loss or damage until the returned merchandise is received, inspected, and accepted by Eklexic Jewelry. Eklexic Jewelry is not responsible for lost, stolen, delayed, misdelivered, or damaged return shipments. Once your return has been shipped, please email your tracking number to customersupport@eklexic.com so we can monitor your return. Return Address Eklexic Jewelry Attn: Returns Department 21926 Town Place Drive Boca Raton, FL 33433 United States Processing Time Please allow approximately 5–10 business days after your return is received for inspection and processing. Processing times are estimates only and may be extended during holidays, promotional events, inventory counts, or periods of unusually high order volume. Incorrect Items & Manufacturing Defects If you receive an incorrect item or believe your item contains a manufacturing defect, you must notify Eklexic Jewelry within seven (7) calendar days after the shipping carrier's recorded delivery date. Please include: • Your order number. • A description of the issue. • Clear photographs of the item. • Clear photographs of the packaging. If, following inspection, Eklexic Jewelry determines that an incorrect item was shipped or that the item contains a covered manufacturing defect, we will provide return instructions and, where appropriate, a prepaid return shipping label. Warranty Exclusions Normal wear and tear is not considered a manufacturing defect. The following are not covered under warranty: • Normal scratching. • Tarnishing. • Plating wear. • Stone loss resulting from impact, snagging, or misuse. • Bent or broken chains caused by pulling, snagging, accidental damage, or misuse. • Damage caused by chemicals, cosmetics, lotions, perfumes, chlorine, salt water, perspiration, or environmental conditions. • Improper storage. • Unauthorized repairs, modifications, or alterations. • Failure to follow our jewelry care recommendations. • Accidental damage. • Lost or stolen merchandise. All warranty claims are evaluated individually following inspection by Eklexic Jewelry. Chargebacks & Payment Disputes No return, exchange, merchandise store credit, replacement, or warranty claim will be processed while an active payment dispute, chargeback, payment reversal, or similar claim relating to the same order is pending. If a chargeback or payment dispute is resolved in favor of Eklexic Jewelry, the customer may then submit a request in accordance with this Refund Policy. Nothing in this section limits any rights that cannot be waived under applicable law. No Waiver Failure by Eklexic Jewelry to enforce any provision of this Refund Policy, or the granting of any one-time exception, shall not constitute a waiver of any provision of this policy or obligate Eklexic Jewelry to grant the same or similar exception in the future. Interpretation This Refund Policy is incorporated into and forms part of the Eklexic Jewelry Terms of Service. In the event of any conflict between this Refund Policy, the Shipping Policy, the Terms of Service, or any other policy published by Eklexic Jewelry, the Terms of Service shall govern to the extent permitted by applicable law, except where a more specific policy expressly applies to the transaction at issue. Policy Changes Eklexic Jewelry reserves the right to modify this Refund Policy at any time. The version published on our website at the time an order is placed shall govern that purchase unless otherwise required by applicable law. Contact Us For questions regarding returns, exchanges, or warranty claims, please contact: Customer Support customersupport@eklexic.com