Return Policy

RETURNS: 

BRASS JEWELRY

We accept returns for store credit and exchanges within 10 business days of delivery. Items, including packaging, should be returned in original selling condition along with proof of purchase. Merchandise condition is subject to our assessment. Customer is responsible for all related shipping costs for returns and exchanges. No refunds. Current or previous Discount codes DO NOT apply to exchanged items or store credits. ALL FINE JEWELRY IS FINAL SALE. 

Should you have a remaining balance after your exchange, this will be provided in the form of store credit.

RETURN AND EXCHANGE INSTRUCTIONS

To ship orders back for return please send to the address listed below. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged in transit:

Attn: Returns Department
c/o Eklexic Jewelry
21926 Town Place Drive
Boca Raton, FL 33433

A sales representative will reach out after we receive the package to process the store credit or exchange via email. This can take up to 14 business days.

REPAIRS

BRASS JEWELRY

Repair options include re-plating and/or post replacement as needed. Customer is responsible for cost of repair and shipping.

BRASS REPAIR COSTS

All Huggies: $35
Baby + 2” Hoops: $60
2.5”, 3”: $80
Ear Cuff: $18
Broken Post: $50
Chains: $30-$80 depending on chain thickness
Chokers: $30- $60
Thin Rings: $16
Wide Band Rings: $30
Thin Cuffs: $30
Wide Cuffs & Bangles $60 - $80 depending on cuff width

Chain bracelets: $18-$60 depending on chain thickness

REPAIR INSTRUCTIONS:

Repairs should be shipped to the address listed below. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged in transit:

Attn: Returns Department
c/o Eklexic Jewelry
21926 Town Place Drive
Boca Raton, FL 33433

A sales representative will reach out after we receive the package to process the store credit or exchange via email. This can take up to 14 business days upon receipt of your returned package.

Please refer to our Jewelry Care page for detailed instructions on how to care for your Eklexic Brass jewelry.